Atlastra Journey management for service designers

Every service is a territory. Map it.

Atlastra keeps journey maps alive. Chart the whole service in one view, zoom into the detail when you need it, and share the working map with anyone in one link.

Scroll to descend ↓

Why Atlastra exists

Journey maps end up as slides.

Slides go stale the day they are exported.

Atlastra keeps the map alive.

The descent

One map, three altitudes.

Most tools hold either the big picture or the detail. Atlastra holds both, and keeps them connected as you move between them.

L0 · The whole service

The end-to-end journey whole service

01

Discover

02

Join

03

Use

04

Get help

05

Renew

Each step opens into a full journey

L1 · One journey

Joining the service one journey

Find

Compare

Sign up

Verify

First login

Stages across, lanes down, the emotional curve drawn live

L2 · One moment

One pain point one moment

Pain point

The verification email lands in spam and people give up

Impact
5
Effort
2
OpenScored, ranked, ready to defend

The route

Everything a living map needs.

  1. 01

    The end-to-end journey

    One strip of main steps for the whole service. Each step opens into a full journey, so the big picture and the detail stay connected.

  2. 02

    The grid and the curve

    Stages across, lanes down, cards in the cells. The emotional curve draws itself above the grid as you work.

  3. 03

    Personas and the lens

    Put your travellers on the map, link them to journeys, and view any map through their eyes.

  4. 04

    Priorities you can defend

    Every pain point and opportunity scored by impact and effort, gathered from all journeys into one matrix.

  5. 05

    Share with one link

    A read-only view of the whole world for anyone who needs it. No account, and you can turn it off any time.

Built for service designers in government and big organisations

Structure

Maps, not drawings

Stages, lanes and scored cards with real fields behind them. Not shapes on a whiteboard that mean nothing a month later.

Altitude

The whole service in view

Zoom from the end-to-end picture down to a single moment and back, without losing your place.

Reach

One link for stakeholders

Send a read-only map instead of another deck. It stays current because it is the working copy.

Base camp is ready

Open the map room.

Chart one service as a world, plot the journeys through it, and keep the whole territory in one living map.